Shipping & Returns

Hear at Neapolitan Company, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorate. But if you feel like your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will do everything possible to rectify this situation. To get in touch with us concerning a return or cancellation, please email us at



New unworn items can be refunded to Neapolitan Company within 7 days of delivery. Please note that because all our personalized items are one-of-a-kind those returns will incur a 50% restocking fee.


Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 50% of the total store amount of the item. To cancel your orders, please contact our Customer Service Representatives.
Cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.

Neapolitan Company reserves the right to make any amendment to this policy at anytime. Notification of any changes will be published on this page. If you have and inquires regarding cancellations or any of our other policies please contact our Customer Service Representatives